|610 N. Whitney Way, Suite 160
Madison, WI 53705, U.S.A.
Phone: (608) 238-2171, Fax: (608) 238-9241
This technical note describes how to resolve the "Can't Find Hardware Key" error messages which can occur even when the hardware key is properly connected.
Important note for Windows 10 users' who have recently upgraded to version 1803 (or installed Windows updates)
If your hardware key was found before upgrading to Windows 10 version 1803, but now gives an error -12007 then please contact PLS technical support for instructions on working around problems in Windows 10 version 1803.
Our software requires that the hardware key driver be installed before it will be able to locate the hardware key. The driver is included on your Setup CD, but if for some reason you do not have it you may download it by following the Internet installation instructions below. If you have already installed the driver and the hardware key is not found, skip to the Troubleshooting section below. The installation procedure is described below:
If your program is displaying a "Can't Find Hardware Key" error message, you should check and/or try the following:
If you have a parallel port hardware key contact Power Line Systems technical support by email to obtain a replacement.
If the above steps do not solve the problem, contact Power Line Systems technical support by email for assistance. Please include a screen capture showing the About dialog and a second screen capture showing the error message you receive when you try to run the software (screen captures can be made by pressing the Print Screen key and then using Edit/Paste to paste the resulting image into email or an image editing program).
Versions 10.03 of PLS-CADD, PLS-POLE and TOWER require a new hardware key driver version. If you have an older driver version installed (versions prior to Sentinel System Driver 7.5 which were distributed prior to March 2009) then you will need to upgrade the hardware key driver. You can download the new driver from our web site at http://www.powline.com/files/sentinel.exe. Once the file is on your computer, unplug all hardware keys, run the "sentinel.exe" installer and select the "Upgrade" and "Complete" installation options when prompted. You will need administrative privledges to complete this procedure. Once done you may need to reboot your computer, plug your hardware key(s) back in and then your hardware key should be found.
If you encounter an error message similiar to this one
then download and run this utility from our web site at http://www.powline.com/files/SSDCleanup.exe (or http://www.powline.com/files/SSDCleanupx64.exe if you have a computer running an x64 edition of Windows). After running the SSDCleanup utility, reboot your computer and resume following the Internet Installation instructions above.